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WhiteWave Foods, which owns CreaMiser Products Corp, has voluntarily recalled certain models of CreaMiser refrigerated coffee creamer dispensers marketed for use in certain convenience stores and other food service operations.

WhiteWave Foods received two reports of creamer dispensers catching fire at repair facilities. Upon further investigation, the company discovered that a relay inside the temperature controller of the creamer dispensers can overheat, posing a fire hazard. No injuries have been reported. WhiteWave worked with the Consumer Product Safety Commission (CPSC) to voluntarily recall model numbers 200, 210 and 400, with digital thermometers with a red LED display and the following serial numbers:

Model Numbers Serial Numbers
200 CP200-02001 through CP200-05151
210 CP210-00001 through CP210-01925
400 CP400-02001 through CP400-05500


Units of these models that have a drum thermometer or a digital controller with a blue LED display are not affected by the recall. No other models are affected, and units of these models with serial numbers outside these ranges are not affected.

Owners of the recalled creamer dispensers should immediately unplug the dispensers, remove them from service and contact CreaMiser for a free repair. Customers should call CreaMiser at (800) 905-3366 from 7:30 a.m. to 4:30 p.m. MT Monday through Friday to schedule a repair, or for more information.

Customer safety and satisfaction are extremely important to us, and we will work with customers to repair affected units. A press release with more information on the recall, including images to help identify affected units, can be found below.


CreaMiser Refrigerated Creamer Dispensers Recalled
by WhiteWave Due to Fire Hazard


Recall Date: March 17, 2015
Recall Number: 15-099

Recall Summary

Name of Product: CreaMiser refrigerated creamer dispensers

Hazard: A relay inside the creamer dispensers can overheat, posing a fire hazard.

Remedy: Repair

Consumer Contact: CreaMiser at (800) 905-3366 from 7:30 a.m. to 4:30 p.m. MT Monday through Friday or online at www.creamiser.com and click on “CreaMiser Refrigerated Creamer Dispensers Recalled by WhiteWave” below the menu on the left side of the home page for more information.

Recall Details

Units: About 5,600

Description: This recall involves CreaMiser refrigerated coffee creamer dispensers for commercial use with model numbers 200, 210 and 400, digital thermometers and certain serial numbers. The plastic dispensers were sold in the following colors: black granite, gray granite and sand. Models 200 and 210 have two creamer dispenser stations and model 400 has four creamer dispenser stations. Model, serial number and “CreaMiser Products Corporation” are printed on a white sticker or metal name plate on the back of the dispensers.

Model Numbers Serial Numbers
200 CP200-02001 through CP200-05151
210 CP210-00001 through CP210-01925
400 CP400-02001 through CP400-05500

 

Incidents/Injuries: WhiteWave identified seven incidents with the recalled creamer dispensers, including two fires at repair facilities, and five melted digital thermometers. No injuries have been reported.

Remedy: Owners should immediately unplug the recalled creamer dispensers, remove them from service and contact CreaMiser for a free repair.

Sold at: Distributors nationwide to convenience stores, quick-serve restaurants, hospital and workplace cafeterias, college food service facilities and hotels and motels from January 2001 through November 2003 for about $990 for the two dispenser models and about $1,235 for the four dispenser models.

Manufacturer: CreaMiser Products Corp., of Phoenix, Ariz., now owned by WhiteWave Foods, of Broomfield, Colo.

Manufactured in: United States

Model 200 Model 210 Model 400


About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.


Media Contact
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800


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